Duple Support
How can we help?
For help with Duple, email us from the address associated with your Duple or app-store account where possible. Never send passwords, verification codes, or full payment details.
Contact Duple
Email: keith@duple.chat
Telephone: +61 404 314 812
Address: UTS Startups, 3 Broadway Street, Ultimo NSW 2007, Australia
We aim to respond within 5 business days.
Account and privacy
You can delete your account in Duple under Account → Delete Account. For an access, deletion, or privacy request, email us from the address associated with your account.
Subscriptions and purchases
Use Restore Purchases in Account if a subscription is not showing. To manage or cancel a subscription, open Apple subscription settings or Google Play subscription settings.
Safety and content reports
Long-press generated text or an image in chat and choose Report. You can also email us with a description of the issue and the approximate time it occurred.
Technical help
Tell us your device model, operating-system version, the app version, and what happened. Screenshots are helpful, but please remove sensitive personal details first.
Important
Duple is not an emergency, medical, legal, financial, or mental-health service. If you or someone else may be in immediate danger, contact your local emergency services or a qualified professional.